Frequently Asked Questions
Frequently Asked Questions
When will my order be shipped?
All orders are dispatched within 1‑2 business days after placing the order, Monday to Friday only.
Which courier do you use for domestic shipping?
We ship all domestic orders by UPS. Standard delivery takes 3‑7 business days.
How long does international shipping take?
International orders are delivered by DHL, with a standard delivery time of 4‑21 business days. Delivery may be extended and vary significantly due to customs clearance.
Who is responsible for international customs fees?
Preppy Prodigy is not liable for any customs duties or charges arising from international shipping.
How can I check my order status?
Please contact us at UyIslason5751@hotmail.com, and our customer service team will assist you.
Can I return or exchange items or use other shipping methods?
Yes, please get in touch with our customer service for returns, exchanges or alternative shipping arrangements.